Can’t find what you are looking for? Why not email us with your questions?
Please note on receipt of your items the labels may state a different size to the one ordered. This is due to continental sizing. We can assure you that you will have been sent the correct size ordered. Lacapa is sorry for any confusion
Please see the returns policy under Terms and Conditions
CAN I HAVE MY ORDER DELIVERED TO ANOTHER ADDRESS?
CAN I RE-ORDER ITEMS THAT ARE CURRENTLY OUT OF STOCK?
If demand for a product is greater than we expected it may sell out temporarily. If this happens we will do our best to arrange further stock. If not we will endeavour to email you upon receipt of your order and refund.
DO I NEED AN EMAIL ADDRESS TO ORDER ONLINE?
When you shop with us for the first time we do request an email address from you. This is so we can confirm we have received your order, and advise you when it has been despatched from our warehouse.
We will also email you with exclusive online offers and send confirmation emails to you when we have received any payments or returns you make.
CAN I CANCEL AN ORDER?
Should you change your mind about any part of your order, please email firstname.lastname@example.org within 24 hours of receipt of our confirmation email, quoting your customer number and order details. If we are able to, we will cancel the order for you. If we are unable to cancel the order we will advise you accordingly.
HOW FO I FIND OUT ABOUT EXCLUSIVE OFFERS?
Once you have placed your first order you will have submitted your email details. As an elite customer we aim to let you be the first to view and order your new wardrobe potentials and we will forward emails informing you.
You can be the first to know about the latest news and fashion tips – it’s easy to get this season look, mixing and matching styles until you’ve found the perfect wardrobe for you.
Alternatively you can complete the ‘Keep me informed’ form on the SHOP page
HOW DO I KNOW YOU HAVE RECEIVED MY PAYMENT/ORDER?
If you have placed your order online you will receive a confirmation email to inform you that your order/payment has been accepted. Once the order is despatched to you, we will send a further email to advise it is on its way.
CAN I TALK TO SOMEONE TO PLACE AN ORDER?
Certainly! In the first instance send us, via email, email@example.com your phone contact details and one of our advisors will be sure to call you. We accept payment via paypal